Falls Technology ServicesA little preparation makes any repair quicker, protects your information, and avoids surprises. If the computer still turns on, run through this list.
1. Back up anything you can't replace
A good repair shouldn't touch your files, but drives fail and some repairs (a new drive, a fresh Windows install) start with an empty one. Copy photos, documents and anything else important to an external drive or cloud storage first. If the computer won't turn on, tell us: getting the files off comes first.
2. Know how you sign in
- Your computer's password or PIN, so the repair can be tested
- The e-mail and password for your Microsoft or Apple account
- If you'd rather not share your password, ask about a temporary account for the repair, or change your password afterwards
3. Write down the problem
When did it start? Does it happen at a certain time or with a certain program? Any error messages (a photo with your phone is perfect)? Did anything happen just before, like a drop, a spill or an update? Details like these often save diagnosis time.
4. Hand over only what's needed
- Usually just the computer and its charger
- Remove USB drives, discs and SD cards
- Mention any accessories that are part of the problem
5. Ask before work starts
- What will the diagnosis cost, and what happens if it's not worth fixing?
- Will they call with a price before doing the work?
- What warranty comes with the repair?
We come to you, tell you what we find and the price before any work, and our repairs come with a written limited warranty.
Need a hand?
More about our computer and laptop repair help. Or tell us what's going on and we'll get back to you.
Send us a message or call (208) 745-2981, Monday to Friday, 9 to 5.