Falls Technology ServicesWe stand behind our work. If something we fixed or a part we supplied fails because of our work or a faulty part, we make it right.
Who it covers
- The customer we did the work for.
What it covers
- Our work on a repair, setup or installation, for 90 days.
- Parts we supplied and installed, for 90 days, if they turn out to be faulty.
What it doesn't cover
- Damage that happens after we hand the device back, such as drops, liquid or power surges.
- Parts you supplied yourself (our work fitting them is covered; the part is covered by whoever sold it to you).
- Problems unrelated to the work we did.
- Software problems that start later, such as viruses or settings changed by someone else.
- Your data. Please keep a backup: the warranty covers the repair, not the files on the device.
- Damage caused by someone else working on the device after us. Someone else working on it doesn't cancel the warranty for our own work.
What we'll do
- Fix it again at no charge, replacing a part we supplied if it's faulty.
- If we can't make it right, we refund what you paid for that repair, parts and labour.
When it starts
- On the day we hand the device back to you, or finish the job, and it lasts 90 days.
How to use it
- Call (208) 745-2981 or e-mail [email protected], Monday to Friday, 9 to 5, with the date or invoice number of the repair and what's wrong.
- We arrange a time to come back out to you, or to collect the device and bring it back.
- Falls Technology Services LLC, Idaho Falls, Idaho. Our mailing address is printed on your invoice.
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
See also our prices and how we work together.