Falls Technology ServicesAn e-mail address on your own domain looks more trustworthy, is harder to impersonate, and stays with the business when people come and go.
The three pieces
- A domain name (yourbusiness.com), registered in the business's name, with auto-renew turned on
- An e-mail service, such as Microsoft 365 or Google Workspace, that holds the mailboxes
- A few records in your domain's settings that tell the internet where your mail goes and that it's really from you
The steps
- Register the domain, or find where it's already registered and make sure the account is in the business's name
- Sign up for the e-mail service and add your domain to it
- Add the records it asks for: MX (where mail is delivered), plus SPF, DKIM and DMARC (which prove your mail is genuine)
- Create a mailbox for each person, and shared addresses like info@ or orders@
- Move old e-mail and contacts across
- Set up everyone's phones and computers
Don't skip
- Two-step sign-in on the domain account and every mailbox
- A second administrator, so one person leaving can't lock the business out
- Updating your website, Google profile and invoices with the new address
Most of the problems we see later, like mail landing in spam or a domain lapsing, come from skipping a step here. We set it all up and test that mail arrives.
Need a hand?
More about our business e-mail and domains help. Or tell us what's going on and we'll get back to you.
Send us a message or call (208) 745-2981, Monday to Friday, 9 to 5.