Printer won't print

Printers are the most complained-about thing in any office. Most problems come down to the connection or a stuck print queue.

Try these, in order

1. Check the printer's own screen for paper jams, an open door, or empty ink or toner
2. Turn the printer off, wait 30 seconds, and turn it back on; restart the computer too
3. Check it's on the same Wi-Fi as the computer. Printers often drop off after a new router or a Wi-Fi password change
4. Clear stuck jobs: open the printer's queue on the computer and cancel everything waiting
5. Check the computer is printing to the right printer (it may have switched the default to a different or old one)
6. Still stuck? Remove the printer from the computer and add it again, using the driver from the printer maker's website

Works for one person but not the others?

That usually points to how the printer is shared or found on the network. Giving the printer a fixed address on the network stops it from "moving" and disappearing for everyone.

We get printers and scanners working for everyone in the office, including scan-to-e-mail and scan-to-folder.

Other common problems

• Lost files, or a drive that won't show up
• Phone or tablet won't charge
• Computer is hot, loud, or shuts itself off
• Blue screen, or the computer keeps restarting
• All common problems