No sound on your computer

Most "no sound" problems are the computer sending sound to the wrong place. Check these in order.

Quick checks

1. Check the volume and mute, both on the computer and in the program or website that's playing
2. Choose the right output: on Windows, click the speaker icon in the taskbar and pick the speakers or headphones; on a Mac, use Control Centre, Sound
3. Unplug and replug headphones or USB speakers; try a different port
4. Turn Bluetooth headphones off: the computer may be sending sound to them
5. Restart the computer

If that didn't fix it

• Windows: run the audio troubleshooter (Settings, System, Sound, or search for "troubleshoot sound")
• Check for updates: audio drivers come through Windows Update or the computer maker's support page
• No sound only in video calls: check the speaker choice inside the call app's settings

If the speakers crackle, or sound stopped after a drop or a spill, it may be the hardware. We can test it and repair or replace the part.

Other common problems

• Second monitor not detected
• Forgot your Windows password
• "My computer has a virus": what to do
• Internet slower than what you pay for
• All common problems