Outlook keeps asking for your password

A password prompt that won't go away usually means Outlook is holding an old or outdated way of signing in.

Common causes

• Your password changed, but Outlook still has the old one saved
• Two-step sign-in was turned on and Outlook needs to sign in again
• An old version of Outlook, or an account set up with an older sign-in method that the provider no longer allows
• A problem with the account itself (locked, or the subscription lapsed)

Try these

1. Sign in to your e-mail in a web browser to confirm the password works
2. Update Outlook, and restart the computer
3. On Windows, remove the old saved Outlook and Office passwords in Credential Manager, then open Outlook and sign in again
4. If it still asks, remove the account from Outlook and add it again (your mail is on the server, so nothing is lost on Microsoft 365 or Google)

For a business

If several people are affected at once, the cause is usually a change on the account or domain side. We sort out sign-in problems across the whole team and make sure everyone's phones and computers reconnect.

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