Falls Technology Services

Questions

Tech help for seniors: questions, answered

Falls Technology Services · Idaho Falls · November 12, 2026

The questions we hear most from older adults and their families, with straight answers. No jargon and no rushing.

Can you teach me to use my phone, tablet or computer?

Yes: one-on-one, at your pace, at your home or remotely. We can show you how to do it yourself, write the steps down, or just take care of it.

Tech lessons and training

Can the text on my phone or tablet be bigger?

Yes. Phones, tablets and computers all have settings for bigger text, bolder letters and a louder ring, and a magnifier for small print. It takes a few minutes to set up.

How do I video call my family?

FaceTime on iPhones and iPads, or Google Meet, WhatsApp or Zoom on most devices. We set it up with your family's contacts ready, so calling is one tap.

What's the easiest device for a beginner?

Often a tablet: a big screen, no mouse or keyboard, and simple apps. A phone set up with only the apps you need can be just as easy.

How do I avoid scams?

Three rules cover most of them: never pay with gift cards, never let anyone into your computer who contacted you first, and call family or someone you trust before acting on any urgent message.

Online safety for older relatives

Someone called saying they're from Microsoft, my bank or the government.

Hang up. Then call the company yourself using the number on your card, bill or their official website. Real companies don't call to ask for passwords, codes or payment by gift card.

Virus and scam questions

How do I keep my photos safe?

Turn on iCloud Photos (iPhone and iPad) or Google Photos (Android) so every picture is saved automatically, and check it's working.

Back up your phone photos

Can family help me from far away?

Yes: a family member can be set up to help remotely, and accounts can have a trusted recovery contact, so getting locked out isn't a crisis.

Do you have classes?

We're planning free community tech classes in Idaho Falls. Sign up on our tech lessons page to hear the dates.

Tech lessons and training

General answers in plain English, checked when we wrote them. Every device is different: we check yours before saying what it needs. This isn't professional advice for your exact device. See our website terms.

Still have a question?

Tell us what's going on and we'll tell you what it takes before we start.

Send us a message  or call (208) 745-2981, Monday to Friday, 9 to 5.

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