Falls Technology Services

Questions

Working from home: tech questions, answered

Falls Technology Services · Idaho Falls · November 12, 2026

The questions we hear most from people working from home in Idaho Falls and around, with straight answers.

Why do my video calls freeze or cut out?

Usually the Wi-Fi rather than the internet plan: a router far away or in a cupboard, or other people streaming at the same time. A network cable to the work computer is the most reliable fix. Otherwise, move the router somewhere central and open.

Wi-Fi keeps dropping? Try this first

How fast does my internet need to be for video calls?

Video calls need far less than most plans offer; what matters more is a steady connection with low delay, and upload speed when several people are on calls at once. Test with a cable next to the router before paying for a faster plan.

Internet slower than what you pay for

Do I need a VPN at home?

If your employer gives you one, use it for work. For everyday home use, a commercial VPN isn't required to stay safe: an updated computer, two-step sign-in and a secured Wi-Fi do more.

Can my family use my work computer?

Best not. Keep the work computer for work, and give family their own device or their own sign-in. It keeps work information safe and avoids accidental changes.

Working from home: a safe and reliable setup

How do I keep my work files backed up at home?

Keep work files in your company's storage (OneDrive, Google Drive or a server) rather than only on the desktop, so a broken laptop doesn't mean lost work.

Is your backup actually working?

What makes me look and sound better on calls?

A headset or a decent USB microphone, the camera at eye level, and light in front of you (a window or lamp), not behind.

Webcam or microphone not working

What if my internet goes down during work?

Keep a phone hotspot as a backup: most phones can share their data connection. Know who to call if the computer itself fails.

Internet down? How to tell if it's you or your provider

Can you set up a home office for me or my staff?

Yes: reliable Wi-Fi or a cable to the desk, the work accounts and two-step sign-in, backups, a second monitor and a printer.

Home computer and tech help

General answers in plain English, checked when we wrote them. Every device is different: we check yours before saying what it needs. This isn't professional advice for your exact device. See our website terms.

Still have a question?

Tell us what's going on and we'll tell you what it takes before we start.

Send us a message  or call (208) 745-2981, Monday to Friday, 9 to 5.

More questions