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Password and account questions, answered

Falls Technology Services · Idaho Falls · November 12, 2026

The questions we hear most about passwords, sign-ins and getting back into accounts, with plain answers.

Do I really need a password manager?

It's the easiest way to have a different, strong password for every account without remembering them. You remember one strong master password; the manager remembers the rest and fills them in.

Password managers explained

What is two-step sign-in, and should I turn it on?

It means signing in needs your password plus a second thing, like a code from an app or a tap on your phone. Turn it on for e-mail, banking and anything with your money or personal details: it stops most account break-ins, even when a password leaks.

Two-step sign-in

What's a passkey?

A newer way to sign in with your phone's or computer's fingerprint, face or PIN instead of a password. It can't be phished the way a password can. Where a site offers it, it's worth turning on.

I'm locked out of my account. Can you get me back in?

We help you through the account's official recovery steps, with the proof of identity it asks for. Nobody can legitimately bypass those for you, so be wary of anyone who offers to.

Locked out, or forgot a password

I forgot my Windows password.

If you sign in with a Microsoft account, reset it online from another device. A local account can be reset with the security questions or a reset disk if one was set up.

Forgot your Windows password

I think my account was hacked. What do I do first?

From a device you trust: change the password, turn on two-step sign-in, check the recovery phone and e-mail haven't been changed, and sign out other sessions. Then warn your contacts.

Account hacked: what to do

Outlook keeps asking for my password.

Often a saved password that's out of date, or an account that needs signing in again after a security change. Removing the saved sign-in and adding the account again usually fixes it.

Outlook keeps asking for a password

Is it OK to save passwords in my browser?

It's far better than reusing the same password everywhere. A password manager adds sharing with family, works across every browser and device, and warns about weak or leaked passwords.

Should I give my passwords to a repair shop?

Only the device's own unlock code or PIN, so the repair can be tested. Never your e-mail, bank or other account passwords: a good repair shop doesn't need them.

General answers in plain English, checked when we wrote them. Every device is different: we check yours before saying what it needs. This isn't professional advice for your exact device. See our website terms.

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