Falls Technology Services

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Phone and tablet questions, answered

Falls Technology Services · Idaho Falls · November 12, 2026

The questions we hear most about phones and tablets, with straight answers. Each one links to a page that goes deeper.

How much does a phone screen repair cost?

It depends on the exact model: the screen part is most of the cost, and newer and bigger phones cost more. We tell you the full price before we start: $75 an hour for the work at our bench ($90 at your place), plus the part. Bring your own part and you only pay for the work.

Phone and tablet repair

Is my old phone worth fixing?

If the phone still gets security updates and the repair costs well under the price of a replacement, usually yes. If it no longer gets updates, a big repair rarely makes sense: we can move your photos and data to a new phone instead.

My phone won't charge. Is it the battery or the port?

Often it's lint packed into the charging port, or a worn cable or charger: the cheapest fixes. Try a different cable and charger first. If that doesn't help, it may be the port or the battery.

Phone or tablet won't charge

My battery doesn't last the day. Can it be replaced?

Yes. Phone batteries wear out after a few years of charging, and a new battery is much cheaper than a new phone. If the battery is bulging (the screen or back is lifting), stop charging it, don't press on it, and get it looked at.

My phone got wet. Should I put it in rice?

No: rice doesn't dry the inside, and its dust can get into the ports. Turn the phone off, don't charge it, dry the outside and let it sit with the ports facing down. If it was in salt water, a pool or a sugary drink, have it checked: the residue keeps corroding.

Water-damaged phone? Your photos may still be saved

My iPhone won't turn on.

Start with a forced restart and an hour on a charger you know works. A phone that stays black after that may need a battery, a screen or a board-level check.

iPhone won't turn on

My Android or Samsung phone won't turn on.

Charge it on a known-good charger, then hold the power and volume-down buttons for about 15 seconds to force a restart.

Android or Samsung phone won't turn on

The touch screen doesn't respond, or touches itself.

Remove the case and screen protector first, clean the screen and restart. If parts of the screen still don't respond, or it taps by itself, the screen usually needs replacing.

Phone touch screen not responding

My phone says storage is full. What can I delete safely?

Back up your photos first and check the backup finished. Then remove apps you don't use and old video downloads and message attachments. Never delete photos before you know they're backed up.

Phone storage full? Free up space safely

I forgot my phone's passcode. Can you get me back in?

Only through the official routes, with proof that the phone is yours. If you can't get back in, the phone usually has to be erased and restored from a backup, which is why backups matter.

Can you move everything to my new phone?

Yes: photos, contacts, messages, apps and accounts, and the old phone wiped properly before you sell, give away or recycle it.

Selling an old phone or laptop safely

I lost my phone. What do I do first?

From another device, use Find My (iPhone) or Find My Device (Android) to locate, lock or erase it, then call your carrier. Change your important passwords if the phone wasn't locked.

Lost or stolen phone: the first hour

General answers in plain English, checked when we wrote them. Every device is different: we check yours before saying what it needs. This isn't professional advice for your exact device. See our website terms.

Still have a question?

Tell us what's going on and we'll tell you what it takes before we start.

Send us a message  or call (208) 745-2981, Monday to Friday, 9 to 5.

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