Falls Technology Services

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Laptop repair questions, answered

Falls Technology Services · Idaho Falls · November 12, 2026

The questions we hear most about laptop repair in Idaho Falls and the towns around it, with straight answers. Each one links to a page that goes deeper.

Is my laptop worth fixing?

A common rule of thumb: if the repair costs less than about a third to half of a comparable new laptop, and the laptop is under about five years old, fixing it usually makes sense. Screens, batteries, chargers, keyboards and a slow hard drive are usually worth fixing. A failed motherboard on an older budget laptop often isn't.

We tell you honestly which side of that line yours is on before you spend anything.

Repair or replace: how to decide

How much does laptop repair cost in Idaho Falls?

Our labour is $75 an hour, or a set price for common jobs, always quoted before we start. Parts we order are our cost plus a small handling charge (about 15%), and we tell you the price before ordering. If you bring your own part, you only pay for the work.

Our prices

Do I have to pay just to find out what's wrong?

No. Checking what's wrong with a computer or laptop starts with a free quick check. A few faults are harder to test, like problems that come and go: those are $75 an hour, only after you say yes, and that time counts toward the repair if you go ahead.

How long does a laptop repair take?

Most bench repairs take 1 to 3 business days. If a part has to be ordered for your model, that can add time, and we tell you when we quote.

Can you replace a cracked laptop screen?

Yes, on most laptops. The price depends on your exact model: touchscreens and some very thin laptops cost more. A screen replacement doesn't touch your files.

Cracked laptop screen: what to do

My laptop won't charge. Is it the battery or the charger?

Often it's the charger or its cable, which is the cheapest fix. Sometimes it's the charging port or the battery. A quick test tells which one, so you don't buy a part you don't need.

Laptop not charging

My battery dies fast. Is a new battery worth it?

Batteries wear out, usually noticeably after a few years. A new battery is far cheaper than a new laptop and makes most laptops feel new again. If the battery is swollen (the case bulges or the touchpad lifts), stop using the laptop, unplug it and don't press on it: we can take the swollen battery out safely and fit a new one.

My laptop is slow. Can it be sped up?

Usually. On an older laptop with a spinning hard drive, moving to a solid-state drive (SSD) is often the biggest speed-up you can get, and we move your files and programs across. Many thin laptops have memory soldered in, so adding memory isn't always possible: we check yours first.

Slow computer: what helps

Will I lose my files?

Most repairs (screen, keyboard, charging, battery) don't touch your files. If the drive or Windows has to be reset, we tell you first and back up with your OK. Backing up before any repair is still a good idea.

Before your computer goes in for repair

Do you need my password?

Only the device's own unlock code or PIN, so we can test the repair. Never your e-mail, bank or other account passwords.

I spilled a drink on my laptop. What now?

Turn it off and unplug it straight away, and don't turn it back on to check. A laptop that works after a spill can fail later, because the residue keeps corroding the board, so have it opened and cleaned.

Spilled a drink on a laptop

My laptop won't turn on at all.

Start with the charger: no lights anywhere often means a failed charger. If the charger is fine, it can be the battery, the charging port or the board.

Laptop won't turn on

Do you fix Macs too?

Yes, we help with Macs as well as Windows laptops: slow Macs, Macs that won't start, and moving files to a new one.

Mac running slow, or won't start

Do you come to me, or do I bring it in?

We're a mobile service: we come to you within about 50 miles of Idaho Falls, or help remotely when that works. If a laptop needs our workbench, we collect it and bring it back. No travel charge within Idaho Falls; further out, mileage at the IRS business rate.

Is the repair guaranteed?

Our 90-day limited warranty covers our work and the parts we supply. If your laptop is still under the maker's warranty, check that first: it may cover the repair for free.

Our 90-day limited warranty

General answers in plain English, checked when we wrote them. Every device is different: we check yours before saying what it needs. This isn't professional advice for your exact device. See our website terms.

Still have a question?

Tell us what's going on and we'll tell you what it takes before we start.

Send us a message  or call (208) 745-2981, Monday to Friday, 9 to 5.

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