Question 1

Why do my smart devices keep going offline?

Accepted Answer

Most often weak Wi-Fi where the device sits, a router change, or a device that only works on 2.4 GHz Wi-Fi. Fixing coverage and giving gadgets their own network solves most of it.

Question 2

Which smart home system should I choose?

Accepted Answer

Pick one main app and buy devices that work with it. If you want everything in one place and running at home rather than relying on someone else's cloud, Home Assistant is a strong choice, and we set it up.

Question 3

My TV says 'no signal'.

Accepted Answer

Check the TV is on the right input (HDMI 1, HDMI 2...), then unplug and replug the HDMI cable at both ends and restart the box or device. Trying a different cable or port finds most problems.

Question 4

Bluetooth won't connect to my speaker or headphones.

Accepted Answer

Turn Bluetooth off and on, remove the device from the list and pair it again. Make sure it isn't still connected to another phone or computer nearby.

Question 5

Are smart devices safe on my Wi-Fi?

Accepted Answer

Safer when they're on their own guest or gadget network, kept updated, and their accounts use strong passwords and two-step sign-in. Buy from makers that keep sending updates.

Question 6

Who should own the smart home accounts?

Accepted Answer

You. Every app and device account should be in your name, with an installer added only as a helper, never as the only way in.

Question 7

Can you set up a TV, soundbar and streaming box?

Accepted Answer

Yes: mounted or placed, connected, set up with your streaming accounts, and one remote where possible.

Question 8

How much does smart home setup cost?

Accepted Answer

Our rate is $75 an hour for remote help or at our bench, and $90 an hour at your home, in 15-minute steps. Bigger jobs are quoted first.

Smart home and TV questions, answered